Frequently Asked Questions
1. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design
for just $20-$70. You don't have to hire a web designer or
web design studio. Second advantage is time frame: It usually
takes 5-15 days for a good designer to produce a web page
of such quality.
2. What do I receive when I order a template?
After you complete the payment via our secure form, then
you will receive a confirmation email with link(s) to download
.zip(s). The .zip file(s) contains the following: PSD file(s),
HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive.
Windows users may visit www.HotScripts.com or www.WinZip.com.
Mac users may visit www.StuffIt.com.
3. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats.
Fonts are included with Photoshop file. In most templates
HTML is compatible with Adobe GoLive, Macromedia Dreamweaver
and Microsoft Frontpage.
4. What am I allowed and not allowed to do with the templates?
You may:
Build
a website
using
the template
in any
way you
like.
- You may not:
- Resell or redistribute templates (like we do).
- Claim intellectual or exclusive ownership to any of our
products, modified or unmodified. All products are property
of content providing companies and individuals.
- Make more than one project using the same template (you
have to purchase the same template once more in order to
make another project with the same design)
5. What is the difference between unique and non-unique
purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the
template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last person
to buy this template. After an exclusive purchase occurs the
template is being permanently removed from the sales directory
and will never be available to other customers again. Only
you and people who bought the template before you will own
it.
6. Is it reasonable to make unique purchase of template
that was already purchased before?
Yes. Because there is very small chance that you will find
the same design on the net. There are more than 3,000,000,000
webpages online now according to statistics on www.google.com.
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without
any additional charges. After purchasing you may use the template
as many times as you need for one website.
8. Is it possible for me to pay one price and have access
to all downloads for a certain amount of time?
Sorry, we do not provide membership based services.
9. I would like to make payment by company check. Is that
possible?
Please use MoneyBookers payment option. They accept payments
by check
10. Is there any return policy?
Since our company is offering non-tangible irrevocable goods
we do not issue refunds after the product is shipped, which
you are responsible for understanding upon purchasing any
article at our site. Please make sure that you've carefully
read 'sources available' section. We only make exceptions
with this rule when the product appears to be not-as-described
on a case by case basis in agreement of the parties concerned.
The deadline for any refund claim is one week after the delivery
date.
11. I ordered a template but haven't received the download
information.
In this case please contact our Billing Department via support
chat or e-mail (billing@template-help.com).
12. I was billed twice. I received 2 emails from merchant
Make sure that these charges have different order IDs. If
it is so, contact our billing department.
13. Is it possible to reactivate my download link if it
was deactivated after 3 days?
Yes. Please contact our billing department and they will
reactivate your link.
14. I would like to purchase a template, but it is not available
on the site anymore.
The template has been sold out for exclusive price. Look
for similar templates in our collection!
15. How can I modify a template to suit my particular website?
Please visit our Help
Center Section to get detailed information.
16. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with
Adobe GoLive, Macromedia Dreamweaver and Microsoft Frontpage.
Please check the 'sources available' field in the template
preview window.
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing
package. You can find more info about Photoshop and download
a free trial version at Adobe website.
18. What software do you recommend for making HTML?
We think that Macromedia Dreamweaver is the best.
19. How can I modify flash portion of the template?
You need to use Adobe FlashTM to edit animated part
of the template. Please visit the site of the developer: Adobe Flash
20. When I try to open the flash fla file, I get an error
Unexpected file format.
This means that .fla file is incompatible with your Flash
version. Please install Flash MX to edit this file or get
in touch with our support personnel to have the file converted
to appropriate version.
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Macromedia
FlashTM
22. Can I change the pictures on the flash animated website
and put my own pictures instead?
Yes, you can.
23. What is the best place to find photos/images for modification
of my template?
We recommend you to purchase images from Fotolia.com.
24. I was wondering if you could give me the contact info
for a particular designer?
Sorry, our corporate policy prohibits direct contacts with
contractually oblidged designers.
25. Is it possible to use your templates to develop websites
for my customers?
Yes. It is perfect for designers who want to offer their
customers a high-quality design and also save time and money.
Mind that when you purchase the template with oridnary or
exclusive licence you're entitled to create only one project
(one domain name).
26. Can I put low resolution thumbnails of templates on
my website for my clients to choose designs?
Yes, of course.
